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Malaysia Orders, we ship our orders using EMS(Express Postal Server) offered by POS-Malaysia. EMS shipping provide tracking number
which you can use to trace your packet during shipment. The shipping rate is calculated by weight.
By using EMS(Express Mail Service), you can receive you items from 3 to 8 days. Keep in mind that this is the amount of time it takes after we
have received your payment, not after the time you place your order.
International Orders, by default we are using Parcel Service by POS-Malaysia.
It's either by AirMail or SurfaceMail, and estimated time to deliver is from 1 to 6 weeks. To enable shipping process with secure and timely to your location, we will recalculate the shipping cost and will
charge additional cost depends on your location country. We will contact you by email and for details shipping information, you can refer to www.pos.com.my site.
However you can suggest any services which are you more prefered such as UPS, FedEx, DHL and etc with your own cost.
For credit card payment customers, once you have entered your credit card
details on our secure payment page, it will takes 24 hours for your credit card verifications. After your card has been veryfied, we will ship your order.
If you have waited that long (at least double the maximum amount of time shown above),
and you still have no packge, please contact us immediately and we will check it out for you. Our records show that our customers do not
experience any missing packages since EMS provide tracking number with tracing capabilities.
Returns & Refunds
Customer satisfaction is our goal. We always accept requests to return saleable-condition merchandise for any reason if made within 10 days of
its delivery to you. "Saleable"- means the item is in new condition, in its original carton or packaging with all parts present, that its
packed exactly as packed by the manufacturer, and there is no damage to the outer package.
We inspect your orders prior to shipment. If there is a demand for a refund or return, you must send an e-mail to support@shopbegins.com,
indicating the reason for your return along with your order number, amount and date of purchase.
Please be noted that you will be responsible for the shipping cost of the return items if it was not due to our error. We will refund your
shipping cost if return was due to our error.
Please send us email after you send us the return package and we will refund you the full shipping cost to your credit card.All claims for
returns or refunds due to shipping damage or manufacturing defects must be made within 10 days of its delivery to you. We reserve the right to
reject any claims of returns or refund in cases of obvious user abuse.
You MUST always consult with us (by contacting support@shopbegins.com) for our instructions before returning any merchandise, regardless of the
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